Service Policies

Booking Deposit

A deposit is required at the time of booking to secure your appointment. All deposits are non refundable and will be applied toward the total cost of your service.

Vehicle Condition & Additional Charges

Our prices are based on standard vehicle sizes and normal vehicle conditions. Additional charges may apply for oversized vehicles, excessive dirt, mud, sand, trash, heavy buildup, excessive pet hair, severe stains, or any condition that requires significantly more time or specialized treatment.

Any additional charges will be discussed with and approved by the customer before additional work is performed.

Vehicle Size

Pricing is based on standard vehicle sizes. Additional charges may apply to large SUVs, trucks, vans, three row vehicles, and other oversized vehicles.

Personal Belongings

Customers are responsible for removing all personal belongings, valuables, trash, and other items from the vehicle before the appointment. Rejuvenauto is not responsible for personal belongings left inside the vehicle.

Items left behind may be discarded if they interfere with the cleaning process. A cleaning and removal fee may also be charged when excessive personal belongings, trash, or debris require additional time to remove.

Excessive Cleaning Fee

A cleaning fee may be added when a vehicle contains excessive trash, debris, food, sand, mud, or other buildup that requires substantially more time to clean than what is included with the selected service.

Pre Existing Damage

Rejuvenauto is not responsible for pre existing damage, wear, fading, scratches, stains, loose components, damaged materials, or other existing conditions. Some stains, odors, scratches, and other imperfections may be permanent and cannot be completely removed.

Cancellation & No Shows

Cancellations or rescheduling within the designated cancellation period, as well as no shows, may result in the loss of the booking deposit.

Weather & Service Conditions

For mobile appointments, services may need to be rescheduled due to severe weather or unsafe working conditions. We will work with the customer to find another available appointment.

Right to Refuse Service

Rejuvenauto reserves the right to refuse or discontinue service when a vehicle presents unsafe conditions, hazardous materials, excessive contamination, or conditions outside the scope of our services.